Return Policy

Game Improvement Guarantee for Personal Usage

The Eye Coach (EC) offers a 5 week Guarantee Improvement.  If for any reason you are not fully satisfied with your product, you may return the item within 5 weeks.  A refund of the merchandise and taxes will be given as well as shipping and handling for the delivery.  Refunds will be issued in the same method of payment as the original payment, i.e. a purchase made with a credit card will receive a refund to the original account.

 

If you are having difficulty with usage, you may call and get personal consultation at any time.

 

Quality of Product Guarantee

The Eye Coach (EC) offers a guarantee on the quality of the product per the following guidelines.  You will note that Personal and Commercial use differ due to the much higher hits at commercial training facilities.

 

Ball

– Normal life is around 12,000 hits.

– Personal Use: EC will replace any faulty ball mechanism within 12 weeks.

– Commercial Use: EC will replace any faulty ball mechanism within 6 weeks.

– Additional balls can be ordered online.

 

Oscillating Arms

– Normal life is around 50,000 hits.

– Personal Use: EC will replace any faulty Arm within 6 months.

– Commercial Use: EC will replace any faulty Arm within 3 months.

– Additional Arms can be ordered online.

 

Replacements will be shipped to you free of charge.

 

Please note that we may request for you to email/send pictures of damaged or defective merchandise.

 

If you have any questions regarding the above, please contact our Customer Support at

1-800-716-9004. Our hours are 9 AM – 5 PM Eastern Time Monday – Friday.

 

Eye Coach returns should be sent to:

Eye Coach LLC, 443 Long Point Road, Suite B, Mount Pleasant, South Carolina 29464

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